To our community bank partners and friends:
The Bankers’ Bank of the West bank card conference has been postponed to the first quarter of 2016. We understand that with the implementation of EMV, your bank has faced important decisions and dealt with many initiatives, as has the BBW Bank Card Division.
Since the beginning of this year, the bank card team has been working diligently on many streamlined processes, program enhancements, and vendor management. We are pleased to report the following accomplishments so far:
· Streamlined monthly merchant participation invoicing.
· Automated ATM/debit billing.
· Creation of a Bank Card newsletter.
· Implementation of quarterly customer service surveys.
· BBW-hosted webinars on EMV.
· Limited-time special pricing for EMV/contactless equipment.
· On-demand self-service access to merchant forms through BIDS.
· New tools for merchant banks that empower them to perform analyses if they choose to.
· Delivery of lobby and teller-line display materials to heighten awareness of EMV-related changes.
· Increase in the number of on-location merchant training sessions led by BBW for community bank staff.
· Intensified participation in high-visibility “merchant social” marketing events hosted by BBW’s merchant banks in their communities.
As we make further enhancements to products and program offerings, we will share them with you.
We look forward to hosting the 2016 Bank Card Conference. As in the past, the conference will deliver program and product education, presentations by industry experts, vendor participation, and, of course, the BBW Bank Card team. Be on the lookout for a “save the date” email. Conference details will be coming soon, and they’ll be posted to our website. In the meantime, if you have questions or topic suggestions, please call us at 800-601-8630 or email email@example.com.
Thank you for your continued support!
BBW’s Bank Card Division Team
Banking is complex. Time is short. How, then, is a bank supposed to keep employees well-trained and tuned in to the changing demands of their work–and the industry itself?
On a budget, no less.
One of the most practical and effective responses to this challenge meets the Keep It Simple & Succinct (KISS) standard: high-quality, job-specific web-based courses for your operations staff.
Bankers’ Bank of the West and the WesPay payments association have scheduled a series of live webinars open exclusively to BBW’s DDA customers. All of the courses have been meticulously developed by WesPay’s team of professional educators. The content is up-to-date and presented by seasoned trainers. What’s more, there’s no limit to the number of employees who can participate from your reserved Internet connection … so the webinars meet the criteria for convenience and economy as well as for KISS!
Below are the remaining 2015 webinar dates and topics; all sessions start at 1 pm Mountain time. Pricing for these webinars, which are open exclusively to BBW’s DDA customers, is significantly lower than the rates for other programs of similar length. To receive a complete 2015 schedule of courses—including content summaries and registration details—email your request to firstname.lastname@example.org.
|Tuesday, July 7||ACH Operations RDFI|
|Tuesday, August 4||ACH Operations ODFI|
|Wednesday, September 2||ACH Risk for RDFIs|
|Monday, October 5||ACH Risk for ODFIs|
|Thursday, November 5||Vendor Management—Part 1|
|Tuesday, November 10||Vendor Management—Part 2|
|Tuesday, December 8||Check Fraud Risk and Mitigation|
As part of its educational outreach efforts, Bankers’ Bank of the West led nine complimentary web-based presentations for BIDS users over a two-week period, drawing 130 registrants from 43 banks. Those sessions touched on the functional capabilities of the system at a high level.
The hour-long presentations were conducted by BBW Vice President-Cash Management Services Mary Brown.
“We kicked off this series with a thorough overview because BIDS is a powerful tool that regularly evolves to meet users’ needs and adapt to the environment,” Mary said. “It made sense to cover the basics in the first group of webinars. And now our customers are helping us work out what to focus on next quarter.”
Congratulations and thank you to all who took part the recent webinars. BBW’s BIDS users are invited to send feedback on the first presentations or suggest BIDS-related topics for future courses: email email@example.com.
A number of banks are reporting that their customers’ emails have been hacked. Hacking can trigger a chain of events aimed at defrauding financial institutions. The most effective precaution your bank can take is to completely and consistently follow best practices. The following story illustrates why.
Bank XYZ receives an email that appears to be from its good customer. The email instructs the bank to wire funds to a beneficiary in a foreign country. An employee at Bank XYZ, relying on the email alone for authorization, wires the funds according to the instructions in the email.
What went wrong in this example? The good customer’s email had been hacked. The emailed wire request was sent by a fraudster in a distant country, and the funds are long gone by now.
And because the employee at Bank XYZ failed to call the customer to confirm the originator’s identity, it’s Bank XYZ that suffered the loss.
Unfortunately, U.S. financial institutions have incurred large financial losses as a result of this type of fraud. We urge you stress the importance of always making a call-back to your customer to verify any faxed or emailed wire transfer request before releasing payment. Whether your bank uses passwords or PINs to verify the identity of customers, following this step without exception will help safeguard both your customer and your bank.