Your path to a fullfilling banking career starts here
Bankers’ Bank of the West (BBW) is a community bank service provider (other banks are our customers). Founded in 1980, BBW provides essential products and services to 250 community bank clients in the western states and Great Plains region. With increased regulations and security for financial institutions, we need people who can help us grow as a business and as a leader in community banking.
We offer a competitive compensation package with bonus eligibility and a full benefits package including medical, dental, life, long-term disability insurance; HSA with generous employer contribution; transportation allowance; 11 paid holidays; and vacation, sick and personal time off. Our 401(k) Plan includes 7.5% employer matching/contributions and immediate vesting.
POSITION
Cash Management Specialist
PRIMARY OBJECTIVE
Provide customer service for both external and internal customers by assisting with all facets of our Cash Management/Operations department including adjustments, reconciliations, and international services.
MAJOR DUTIES/RESPONSIBILITIES
Work under general supervision and in compliance with established policies, procedures, and regulations
Provide superior customer support primarily via telephone and email for cash management products and services
Communicate effectively with coworkers, partner banks, and vendors to identify and research issues with a timely resolution
Complete reconciliations for due from and general ledger accounts
Process customer account agreements and complete setup for new account
Process ViewPointe exchange settlement
Verify and correct availability of funds for image cash letter deposits
Process in-clearings and chargebacks from the Federal Reserve
Conduct research and adjustments, both monetary and non-monetary
Process International currency orders/deposits, draft orders/deposits, and chargebacks
Administer downloads from the Federal Reserve
Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects
Distribute overdraft report, including resolution, and conduct high-risk monitoring for daylight overdrafts
Image document scanning and verification
Provide support, training, demonstrations, and conversions for the cash management system
Participate in infrequent front desk rotation schedule
REQUIRED EXPERIENCE/EDUCATION/KNOWLEDGE/SKILLS
At least 3 years of work experience in banking Cash Management operations and/or 3 years of accounting work experience
At least 3 years of work experience in international bank operations preferred
High School diploma or equivalent
Accredited ACH Professional (AAP) certification or ACH experience preferred
National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience preferred
Faster Payments Professional (FPP) certification or Faster Payments experience preferred
Computer skills including software applications such as Excel, Word, Access, and Outlook
Ten-key calculator by touch
Exceptional customer service, telephone and problem-solving skills
Strong communication skills – verbal, written, and interpersonal
Detail-oriented and accurate data entry skills
Ability to work well independently and in a cross-trained team environment
Ability to multi-task and transfer from one function/department to another well
Ability to work well with coworkers with various levels of banking knowledge
Authorization to work in the U.S. without employer sponsorship
WORK ENVIRONMENT
Professional high-rise office in a secure suite in downtown Denver, CO.
8-hour rotating schedule between 7:00am-5:00pm, Monday-Friday with infrequent overtime as needed
Position is not eligible for remote work
Extended periods of time using phone, computer, and ten-key calculator
Hiring salary range is available upon request - please contact Human Resources or hiring manager for information.