Bankers’ Bank of the West
Learning Library
What you should expect to find here:
In recent years, we have been actively listening, taking notes, and asking questions to understand our customers' needs regarding ongoing education and communication in the unique world of community banking. Our findings indicate that training in system applications, discussions on fraud prevention and management, and updates on competitive products and new system implementations are valuable starting points.
Therefore, we have gathered our expert staff and partners to deliver educational presentations aimed at connecting our extensive network of community banks for enhanced learning, communication, and collaboration, going beyond the correspondent services we offer.
Our creations are inspired by insights gained from conferences and personal meetings with customers, reflecting your advice, concerns, or requests. If there's a topic you'd like to see covered that isn't currently in our library, we welcome your input. Please email your suggestions to training@bbwest.com.
What in the fraud are you talking about?
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Email Fraud session with one of our Information Security Experts
Her we have …from CivITas Bank Solutions, our BBW sister company talking about thedifferent ways you can help prevent fraud and what you should do if fraudster gets you!
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Fraud tip and resources from our Operations expert
How do you deal with your dropbox’s, do you have the right tools to check for counterfeit, how often do you have training? How often do you ask customers wit Heather Katz and/or David Philppi.
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Fraud from a Marketing expert
How do you reach customers regarding fraud protection, and more importantly…how do you get them to actually listen?!! Here we’ll go over the industri’s most successful techniques when it comes to reahing your customers as well as providig them with support. With Ellen Scott and David Philipp .
It doesn’t have to be AAAAAaaa(hh). I.
Artificial Intelligence is here to stay, and while the COVID experience might have prepared us for uncharted territories, we find ourselves at a crossroads of discord once more, pondering "what actions to take, how to safeguard, and what exactly is it?". In this context, our information security expert and President of CivITas Bank Solutions, Anne Benigsen, reviews the most recent discussions and updates concerning the regulation, safety, and positive developments in the realm of A.I.
What’s the core to a strong BRIDGE?
(an operations training)
Some of the topics our videos will cover include:
Instructions for setting up a new user
Searching for an ICL Item/ICL Adjustment
ACH Reconciliation
And more!
These lessons are only available to our customers, so if you are interested in viewing, please reach out to info@bbwest.com to get your “library” code to watch. No sign up necessary, process and verification are very quick and easy. Please watch our video on more information
Can we ag you a question?
What is your biggest goal for your agricultural loans in 2024?
Here we explore what has been happening the past few years, and how it can help us prepare for the future. Our expert, ___ discusses different aspects outside of the just the agriculture industry that may affect production this year in both the pros and the cons.
