Detailed arrival and parking instructions: Click the button below

You have until Thursday, November 13th at noon to submit a question through our survey on the button below:

• 8:30 – 9:00 AM: Arrival and situating (for full instructions for arrival/parking garage details, see right above this section)

• 9:00 – 9:20 AM: Introductions and a quick run through of the day’s schedule

• 9:20 – 10:00 AM: BBW’s Merchant Services Program Options and Overview with Kate Holloway, VP-Bank Card Projects

• 10:00 – 10:10 AM: Break

• 10:10 – 10:50 AM: Trusted Efficiency: Assistive AI for Community-Bank Operations with Sean Smith - Senior Information Security Analyst and Adam Lynott - Information Security & Compliance Specialist

• 10:50 – 11:00 AM: Break

• 11:00 – 11:40 AM: Erik Van Bramer with a FedNow® update (use cases review along with incoming changes)

• 11:40 AM – 12:30 PM: Lunch and networking

Agenda:
Friday, November 14th, 2025
(morning portion)

• 12:30 - 1:00 PM: Peer-to-Peer introductions, leader coordination, and begin roundtable discussions.

• 1:00 - 3:00 PM: Peer-to-Peer roundtable discussions. BBW staff in attendance intermittingly to answer your questions will include: Chief Payments Officer Debbie Wendt (to address operational questions that include: FRB Settlement, BRIDGE, ACH processing, Canadian imaging, etc.), VP–Wire & Fed Funds Transfer David Melton (to address any wire questions), VP-Relationship Managers David Philippi, Traci Oliver, and Eric Hallman (to address a variety of topics), and Connie LaChance & Angie Smith from Wespay (to address any check fraud questions).

• To see the questions submitted so far, please click on the PDF button below